Service Delivery App – Privacy Policy

1. Introduction

This Privacy Policy explains how SMALL ENTERPRISE COMPLIANCE AGENCY (“SECA”, “we”, “us”, or “our”) handles personal information when you use the Service Delivery App, also published as the Service Request App (“App”) on Google Play (za.co.seca.servicerequest).

SECA is the data controller for personal information processed through the App. The application software is developed and maintained by Coding with CS on SECA’s instruction. This policy applies only to the App. For our website and general services, see our Privacy Policy. For rules on using the App, see App Terms & Conditions and App About.

We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law.

2. Information we collect

We collect only information needed to provide the App, respond to your requests, and keep your account secure.

2.1 Information you provide

• Account details: Name, email address, phone number, and login credentials
• Profile and contact information: Details you add or update in the App
• Service requests: Descriptions, documents, and messages you submit through the App
• Business and compliance information: Company names, registration details, and related data you choose to share for a matter
• Communications: Support messages and feedback you send to us through the App

2.2 Information collected automatically

• Device and app data: Device type, operating system version, app version, and general diagnostic information
• Usage data: Features used, session activity, and error or crash reports to help us improve reliability
• Push notification tokens: If you enable notifications, a device token so we can send operational updates about your requests
• Log data: IP address, timestamps, and security-related events when you connect to our services

3. How we use your information

We use personal information for the following purposes:

• Creating and managing your App account
• Receiving, processing, and responding to service requests
• Providing status updates and operational notifications
• Delivering the professional compliance services you ask us to handle
• Securing the App, preventing misuse, and troubleshooting technical issues
• Improving App performance, features, and user experience
• Meeting legal, regulatory, and record-keeping obligations

We do not sell your personal information.

4. Legal basis for processing

Under POPIA, we rely on one or more of the following grounds, depending on the activity:

• Performance of a contract: To provide the App and services you request
• Legitimate interests: To secure the App, improve our services, and communicate about your matters
• Legal obligation: Where record-keeping or regulatory duties require processing
• Consent: For optional features such as marketing messages or push notifications where consent is required

5. Sharing and disclosure

We may share personal information only where necessary and with appropriate safeguards:

• Coding with CS: Our app developer, who hosts and maintains the App infrastructure on SECA’s direction
• Cloud and infrastructure providers: Such as Google Firebase and related hosting services used to operate the App securely
• Google Play: For distribution, updates, and store-related processes governed by Google’s policies
• Professional advisers and regulators: Where required for compliance work, legal duties, or lawful requests
• With your consent: When you ask us to share information or explicitly agree

All service providers are required to protect personal information and use it only for the purposes we specify.

6. Data retention

We keep personal information only for as long as needed to fulfil the purposes in this policy, unless a longer period is required by law or for legitimate business records.

When information is no longer required, we delete or anonymise it using reasonable technical and organisational measures.

7. Security

We apply appropriate technical and organisational measures to protect personal information in the App, including access controls, encrypted connections where supported, and monitoring for unauthorised activity.

No method of transmission or storage is completely secure. You are responsible for keeping your login details confidential and securing the device you use to access the App.

8. Your rights

Subject to POPIA and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where permitted by law
• Object to certain processing or withdraw consent where processing is consent-based
• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Push notifications

If you enable push notifications, we use your device token to send operational messages about your account or service requests. You can turn notifications off at any time in your device settings. Disabling notifications does not delete your account or previously submitted requests.

10. Children’s privacy

The App is intended for business users and is not directed at children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided information through the App, contact us so we can take appropriate steps.

11. International processing

Some service providers may process information in countries outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with POPIA requirements.

12. Changes to this policy

We may update this App Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the App after changes take effect means you accept the updated policy, unless the law requires additional notice or consent.

13. Contact us

Questions about this App Privacy Policy or how we handle your personal information:

14. Related policies

• App About
• App Terms & Conditions
• Website Privacy Policy
• Directors Handbook

Last updated: September 2026